Mitel is the #1 market leader in total cloud seats and has been since inception of the Synergy report in 2012. Mitel’s public, private and hybrid cloud solutions have made us the choice of nearly 4.7 million business users worldwide
I have been part of company selling Mitel for over 20 years. The past 12 years have been disastrous. Their MiVB platform and related applications are over-complex, take way too long to configure and support, the programming on the MiVB is based off a 25+ year old layout, licensing is a confusing mess, and everything they do has to be too complicated and mismanaged. Their support team is a joke and most of it has been contracted out to India or some other organization. User functionality is ridiculous. Customers are overwhelmed and confused on how to use features or administer. We cannot make any money on this product as it is too expensive, everything has a charge to it, and soo much time is wasted on orders, provisioning, and support on this product line. Mitel needs to do a complete cleanse, redevelop, and better integration on the MiVB platform and its applications.
1 month post implementation and still trying to reach predictable performance. Seldom is there a day we don’t submit a ticket. Project manager seemed over-tasked, rushed and on edge throughout the installation. Beyond go-live, initial configuration was completely left up to us. Numerous support calls were required to even get hunt groups and user settings established. Do your homework and ask the tough questions before signing. Most Mitel support personnel are knowledgeable and helpful however.
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